Return Policy

Return and Refund Policy

Last updated: April 25, 2022

Thank you for shopping at Kitty Catnip Toys a WG Products Company.

If, for any reason, You are not completely satisfied with a purchase We
invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased
with Us.

You can open this policy in a new browser by copying the following link:

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings
defined under the following conditions. The following definitions shall
have the same meaning regardless of whether they appear in singular or
in plural.


For the purposes of this Return and Refund Policy:

  • Company (referred to as either ``the Company'', ``We'', ``Us'' or ``Our'' in this Agreement) refers to Kitty Catnip Toys.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us Service.
  • Website refers to Kitty Catnip Toys, accessible from
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

  • Your Order Cancellation Rights

    The deadline for cancelling an Order is 5 days from the date on which
    You received the Goods or on which a third party you have appointed, who
    is not the carrier, takes possession of the product delivered.

    In order to exercise Your right of cancellation, You must inform Us of
    your decision by means of a clear statement. You can inform us of your
    decision by email at:

    We will reimburse You no later than 14 days from the day on which We
    receive the returned Goods. We will use the same means of payment as You
    used for the Order, and You will not incur any fees for such

    Conditions for Returns

    In order for the Goods to be eligible for a return, please make sure

    • The Goods were purchased in the last 14 days
    • The Goods are in the original packaging

    The following Goods cannot be returned:

    • Damaged
    • Used

    The supply of Goods made to Your specifications or clearly

    The supply of Goods which according to their nature are not suitable
    to be returned, deteriorate rapidly or where the date of expiry is

    The supply of Goods which are not suitable for return due to health
    protection or hygiene reasons and were unsealed after delivery.

    The supply of Goods which are, after delivery, according to their
    nature, inseparably mixed with other items.

    We reserve the right to refuse returns of any merchandise that does not
    meet the above return conditions in our sole discretion.

    Only regular priced Goods may be refunded. Unfortunately, Goods on sale
    cannot be refunded. This exclusion may not apply to You if it is not
    permitted by applicable law.

    Returning Goods

    You are responsible for the cost and risk of returning the Goods to Us.
    You should send the Goods at the following address:

    20141 NE 16th Place
    Miami, FL 33179

    We cannot be held responsible for Goods damaged or lost in return
    shipment. Therefore, We recommend an insured and trackable mail service.
    We are unable to issue a refund without actual receipt of the Goods or
    proof of received return delivery.


    If the Goods were marked as a gift when purchased and then shipped
    directly to you, You'll receive a gift credit for the value of your
    return. Once the returned product is received, a gift certificate will
    be mailed to You.

    If the Goods weren't marked as a gift when purchased, or the gift giver
    had the Order shipped to themselves to give it to You later, We will
    send the refund to the gift giver.

    Contact Us

    If you have any questions about our Returns and Refunds Policy, please
    contact us by email: