Frequently Asked Questions
Q: How long does it take to ship my order?
A: Orders are usually shipped within 1-2 business days after placing the order.
Q: When will my order arrive?
A: Shipping time is set by our delivery partners, according to the delivery method chosen by you. Additional details can be found in the order confirmation email you’ve received.
Q: How do I track my order?
A: Once shipped, you’ll get a confirmation email that includes a tracking number and additional information regarding tracking your order.
Q: What’s your return policy?
A: We allow the return of items within 5 days of receiving your order. Please view our return policy at https://www.kittycatniptoys.com/pages/return-policy for additional details regarding the return and refund of items.
Q: How do I make changes to an existing order?
A: Changes to an existing order can be made as long as the order is still in “processing” status. Please contact our team via email at firstname.lastname@example.org and we’ll make sure to apply the needed changes. If your order has already been shipped, we cannot apply any changes to it. If you are unhappy with your order when it arrives, please contact us for any changes you may require.
Q: What shipping options do you have?
A: For USA domestic orders we offer UPS, FEDEX and USPS shipping.
Q: Do you ship internationally?
A: Yes, we ship internationally, rates are determined by our delivery partners. Any international duty, taxes for receiving items etc.. is the responsibility of the customer, please click here to see our shipping policy for more details.
Q: Do you sell gift cards?
A: No, we do not offer the option to purchase a gift card in our store.
Q: Can I receive a refund?
A: Please view our Return and Refund Policy for details. https://www,kittycatniptoys.com/pages/return-policy